Privacy policy

Fred & Wick respects your privacy and understands the importance of protecting your personal data. We hope that our Privacy Policy will help you to see how we look after your personal data when you visit our website, purchase a product or sign up to our newsletter, as well as explain your privacy rights.

This website is not intended for children and we do not knowingly collect data relating to children.

We hope you understand the importance of reading this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you.

If you have any questions that are not answered below, please contact us using the form on the Contact page.

WHO IS THE CONTROLLER UNDER THIS POLICY?

Fred & Wick is the controller and is responsible for the processing of your personal data.

HOW OFTEN IS THE POLICY UPDATED?

We aim to keep our Privacy Policy under regular review. The 'Effective Date' at the bottom of the policy will show you the last time that the policy was updated.

DO I HAVE A DUTY TO INFORM YOU ABOUT CHANGES TO MY PERSONAL DATA?

We understand the importance of Fred & Wick holding personal data about you that is accurate. We would grateful that, should your personal data change during your relationship with us, you inform us by using the form on the Contact page.

WHAT DATA DO WE COLLECT ABOUT YOU?

We collect personal data, or personal information, which is any information about an individual which can make that person identifiable. It does not include anonymous data.

We may collect, use, store and transfer different kinds of personal data about you which may be easier understood in the following groups:

  • Identity Data such as your first name, maiden name, last name, or similar identifier, title, date of birth and gender.

  • Contact Data such as your billing address, delivery address, email address and telephone number.

  • Financial Data such as your bank account and payment card details.

  • Transaction Data such as details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data such as internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.

  • Profile Data such as purchases or orders made by you, preferences, feedback and survey responses.

  • Usage Data such as information about how you use our website.

  • Marketing and Communications Data such as your preferences in receiving marketing from us.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect data from and about you by using different methods, including through:

  • Direct interactions. For example, you may give us your Identity, Contact and Financial Data by filling in the checkout form or corresponding with us by post, phone, email or otherwise.

  • Automated technologies or interactions. As you interact with our website, we will use cookies to automatically collect Technical Data about your browsing actions and patterns. If you would like some further information about how we use cookies, please see our Cookie Policy.

HOW DO WE USE YOUR PERSONAL DATA?

We want you to know that we will only use your personal data where we have a legal basis to do so. The most common use of your personal data is where we need to perform the contract we are about to enter into or have entered into with you.

Although, there are other reasons that we may also use your personal data for. For example, where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests or where we need to comply with a legal obligation.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We use your personal data to:

  • Register you as a new customer.

  • Process and deliver your order.

  • Manage our relationship with you.

  • Enable you to partake in a competition or complete a survey.

  • Administer and protect our business and this website.

WHAT IS OUR LAWFUL BASIS FOR PROCESSING YOUR DATA?

Under the General Data Protection Regulation, the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting us using our contact details at the end of this privacy policy.  

  • We have contractual obligation.

  • We have legal obligation.

  • We have a legitimate interest.

HOW DO WE STORE YOUR PERSONAL DATA?

In order to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, we have appropriate security measures in place. Employees, agents, contractors and other third parties who have a business need to know have only a limited access to your personal data and are subject to a duty of confidentiality.

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

Your personal data will only be retained by Fred & Wick for as long we reasonably require in order to fulfil the purposes that we collected it for. This will include for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In some circumstances it may be necessary for Fred & Wick to retain your personal data for a longer period of time. For example, in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We determine appropriate retention periods for personal data by considering factors such as: the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

WHAT ARE MY RIGHTS TO MAKE A COMPLAINT?

Please contact us using the General Enquiries Page in the first instance as we would appreciate the chance to deal with your concerns before you approach the Information Commissioner's Office ("ICO"). However, you do have the right to make a complaint at any time to the ICO at www.ico.org.uk.

WHO DO I CONTACT IF I HAVE A QUESTION ABOUT THIS PRIVACY POLICY?

Please contact us via the Contact page.

WHAT IS THE EFFECTIVE DATE OF THIS PRIVACY POLICY?

31st June 2022