When will I receive my order?
Our products are all hand poured in small batches and left to cure for two days to ensure you get the maximum scent throw on arrival. Curing is a vital part of the candle making process which ensures the wax and fragrance oil bind together beautifully.
Because of this, please allow four working days for your order to be dispatched.
At checkout, you have the option to choose which delivery option you would like. Royal Mail Second Class Delivery takes between 2-4 days and Royal Mail First Class Delivery takes between 1-2 days.
We will notify you via email when your order has been dispatched.
My order has arrived damaged
We ensure all orders are well packaged to avoid any damages in transit. Unfortunately, on rare occasions, products still may arrived damaged.
If your order does arrive damaged, please contact us ASAP on email@example.com stating your order number and a photo of the damaged item(s).
Once we have this information, we can rectify this ASAP.
Are your products vegan?
What wax are in your products?
We use a 100% natural plant based wax which is made up of coconut oil and rapeseed oil in our candles and wax melts. This wax is free from soy, paraffin, palm and other synthetic additives.
What ingredients do you use in your candles?
Fred & Wick is CLP compliant meaning we following the regulations around classification, labelling and packaging. One the bottom of each of our products, you will find a CLP label which provides you with the information needed around ingredients that may cause allergies. You can also find CLP information for each of our scents on the 'Scent Information' page of our website.